| | Moodle Technical Support
What is Moodle technical support? Well, although Moodle is a very reliable piece of software, tested extensively by the Moodle developers and partners, and by the ever increasing Moodle user community, it is a complex system, and any complex system can have problems. Our Moodle technical support service is here to help.
If you encounter a problem with moodle not doing what it is supposed to do, or perhaps it has simply stopped working, or you want to know the best way to perform a certain task or achieve a certain result, perhaps you want to speed up the performance of your Moodle site, install some additional activity modules or blocks, or even simply change the colour scheme and logo to better match your other sites or organisational style, then we can help.
There are two basic options that we offer for Moodle Support: | |
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Support contracts We can offer you a support contract (on a six-monthly or yearly basis). The standard contract involves problem notification by email, or (preferably) through our on-line help-desk system, a next-working-day (eight-hour) response, and covers our standard support hours of 08:00 - 18:00, Monday to Friday. Support contract holders receive priority attention. Contracts can be written for a fixed number of support hours per year, or as an unlimited contract with telephone support included. Costs will vary, depending on your requirements and the details of your Moodle installation, but here are two examples:
- Fixed-hours annual contract - 26 hours of remote support, based on standard support hours with on-line helpdesk and email problem notification options only - £1170 + VAT per annum. Additional hours available at the discounted rate of £35 + VAT per hour. This is for a Moodle installation based on a single server, or one Moodle front-end and one database server. Includes free upgrades if requested, plus installation of additional supported modules if requested.
- Annual support contract without fixed hours - Remote support, based on standard support hours, with online helpdesk and email problem notification options. - £2170 + VAT per annum. This is for a Moodle installation based on a single server, or one Moodle front-end and one database server. Larger installations may incur a cost increment. Includes unlimited upgrades (to production versions of Moodle only) plus installation of additional supported modules if requested.
- Both of the above support contracts are for one named administrator - additional helpdesk accounts for extra administrators are available at an additional 5% of the contract cost per admin.
- LAMP support is available. if you have a Moodle installation on a Linux server, using Apache, MySQL and PHP, but do not have sufficient in-house Linux expertise, we can provide this for an additional £585 + VAT per annum. This covers maintenance of the operating system and the LAMP environment, including security updates. This is only available in conjunction with a Moodle support contract.
- Please note that if a site visit is required to resolve a client problem, onsite fees, based on our standard ad-hoc support costs, would be payable.
- A four hour response time can be specified as an option, but this will entail an extra cost, and would normally be negotiated on an individual basis, and will depend on the circumstances and specifications of the Moodle site involved. Fix times can not, of course, be guaranteed, as there is no way of knowing in advance what the problem is, and it may require a period of investigation and / or consultation with the core Moodle development team before the right course of action can be ascertained.
- Please note that our Moodle support services do not cover the creation of course content, custom moodle code development or training. These are covered by our development & consultancy and training services respectively, and are charged at a different rate.
Contact us to find out more information on how you can get ad-hoc Moodle support or a support contract with us. | 
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